Terms and Conditions
Welcome to Orilla del Mar!
By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
General Information
Orilla del Mar is a jewelry brand offering handcrafted and curated pieces available for purchase online through our website hosted on Hostinger. By using our site, you acknowledge that you are accepting our policy and terms & conditions.
Cancellation of Orders
Orders may be canceled within 24 hours of purchase by contacting us at contact@orilladelmar.shop
After 24 hours, cancellations cannot be guaranteed as items may already be processed, packaged, or shipped.
Packaging Policy
All items are packaged securely to ensure safe delivery.
Jewelry pieces come in Orilla del Mar branded packaging, ready for gifting.
Shipping & Packaging Policy
At Orilla del Mar, we believe that the unboxing experience is as important as the jewelry itself. Every piece is designed and handcrafted with love and care, and we want to make sure that your order arrives safely, beautifully packaged, and on time.
Processing Time
All Orilla del Mar jewelry pieces are handmade to order. Please allow 2-5 business days for processing before your order is shipped. This ensures that each piece is made with the utmost care and attention to detail.
If you’ve purchased an item from a limited edition collection, please note that availability may be limited, so we may need additional time to ensure the highest quality.
Packaging
Each piece of jewelry is carefully packaged in premium, eco-friendly materials. Your order will arrive in a beautifully designed box with custom tissue paper, a branded jewelry pouch for safe storage, and a thank-you card expressing our gratitude for your support.
We use recyclable and biodegradable materials whenever possible to ensure our environmental footprint is minimized. Our commitment to sustainability is reflected in every aspect of our brand.
Shipping Options
We offer domestic shipping via trusted carrierUSPS. Shipping rates will be calculated at checkout based on your location and selected shipping method.
Domestic Orders (within the United States & Puerto Rico):
Estimated delivery time is 2-7 business days once your order has shipped.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your order.
Please allow up to 48 hours for tracking information to be updated in the system after receiving your confirmation email.
Privacy Policy
We respect your privacy and are committed to protecting your personal information. We will use your personal information for shipping and order updates only.
Information We Collect
When you purchase from Orilla del Mar, we may collect the following information:
Name, email address, shipping/billing address, phone number and payment details
Information automatically collected through cookies and website analytics
What We Use Your Information For
We use the information collected to:
Process and fulfill your orders
Provide order updates and customer support
Improve our website and shopping experience
Send promotional emails (only if you opt in)
How We Protect Your Information
Your personal data is stored securely through Hostinger’s servers with industry-standard protections.
Payment information is encrypted and processed securely through third-party payment (Stripe).
We never sell, rent, or trade your personal data with third parties.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on this page with a revised “Last Updated” date and we will notify our customers about the changes.
Limitation of Liability
Orilla del Mar is not responsible for delays, lost packages, or damages caused by third-party shipping carriers once the order has been shipped.
Cookies:
The website uses cookies to help personalize your online experience. By accessing Orilla del Mar, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website.
Contact Us
If you have questions about these Terms & Conditions, please contact us at:
Contact@orilladelmar.shop